What You Need To Know

Therapist Parking
Please have parking accommodations available for each therapist vehicle BEFORE therapists arrival. If we can not park to unload equipment, we cannot provide services to you, no exceptions and no refunds! If this is your residence or vacation rental, and parking is limited, your vehicle(s) must find temporary parking to accommodate each therapists vehicle on the property of event. 

• Resort/Hotel guests: Please consult with the concierge/front desk about parking passes for the therapist(s) the day prior to event.

• Any parking expenditures to us, such as garage/street fee’s will be added to your service bill.

• Please provide the gate code, garage parking code, and/or elevator code, if needed.

• Therapists are not permitted to 'drop off' equipment at a residence home or vacation home rental, drive to another location to search for parking, and walk back to the residence to perform services. Exceptions to this rule are resorts and condo parking.

Reservation Policy
You must schedule your group or spa party at least 3 days in advance, if possible. During peak season we will do our best to accommodate last minute requests for your group.   

Pre-Payment Policy 
To secure your booking, all services must be prepaid prior to your event date. We do not accept payments onsite or in person.

Groups and wellness spa party events require a deposit to confirm the booking. The remaining balance is due in full 4 days prior to the event. Prior to receiving the invoice, you will receive a confirmation via email or text - which includes the breakdown of pricing per person and the group total. To simplify, please designate one person in the group to pay the deposit and the balance. 

Accepted Payment Methods
Once your Square invoice is delivered via email or text, you may complete your secure online pre-payment using:

Credit or Debit Card | Bank Transfer (ACH - Direct, secure online bank payment) | Apple Pay or Google Pay | Payment Installments

The 2% debit/credit card processing fee will be applied to the invoice. 

Gratuity for your Therapist(s) & Spa Party / Event Coordinator 

The 20% gratuity is added to all group totals. This primarily supports your massage therapist(s) - a small percentage is dedicated to your behind-the-scenes Spa & Event Coordinator. We look forward to pampering your group! 

 

Equipment Set-up / Space & Onsite Location Requirement Policy

• If possible, setup is preferred on the main level of the location unless there is a working elevator to transport heavy equipment. 

• A space large enough for the therapist(s) to comfortably walk around the massage table is required - No tight fitting spaces allowed. 

• Therapists are not permitted to move or rearrange furniture. A space must be prepared before therapist arrival.

• Therapists can not set up outside when the temperature will be 83 degrees or above.

• Therapists must set-up in a cool comfortable space inside the location during warm weather.

• Therapists CANNOT perform spa services in direct sunlight or outside during late spring or summer months due to the dangers of heat stroke and/or heat exhaustion. 

• Spa equipment is not permitted on the beaches.

• Spa equipment can not be relocated once set-up has begun. ​

Therapist(s) Arrival, Spa Space, & Guest Prep

• Your massage therapist(s) will arrive 15-20 minutes prior to the scheduled time slot for set-up of equipment.

• For sanitary purposes, you cannot remove your undergarment (underwear). There must be a barrier between you and the massage table linens.

• Important details to prepare for the therapist arrival will be text to your phone one day prior to event.  

• You must be perfume/cologne free in a smoke-free environment. No vamping allowed. 

• No cell phones, smart watches, or electronics are allowed in or near the spa set-up area. 

Cancellation & Group Policy

• 10+ Days Notice: You must cancel at least 10 days prior to your event date to receive a full refund of your deposit. 

• 7 Days or Less (Individual Guests): If an individual guest cancels within 7 days or less, their reserved service(s) time will be divided among the remaining group members so your scheduled therapist time is fully utilized. No refund is issued.

• 4 Days or Less / Same-Day (Full Event): Final payment is due 4 days (96 hours) prior to the event. Once paid, or within 4 days of the scheduled event, all payments (including deposit, balance, and gratuity) are non-refundable. This covers non-recoverable administrative planning, event coordination, and holding dedicated time on our calendar that prevented other bookings.
   

Hurricane & Severe Weather Policy

In the event of a hurricane or severe weather that requires you to cancel or reschedule your trip, payments already made are non-refundable. However, a credit will be issued for the amount paid and may be applied toward spa services when your trip is rescheduled.

 

Completed Services Policy

​All spa services and completed treatments are strictly non-refundable once services have been provided.

 

Massage To Promote Self-Healing & Wellness Policy
All mobile massage practitioners are licensed & insured massage & bodywork professionals. We provide therapeutic massage & bodywork to promote self-healing, relaxation, & overall-wellness. Any inappropriate gestures, behavior, sexual actions, comments, or disrespect will not be tolerated. The session will be terminated & the client will be responsible for the full amount of service. Client will also be denied future service with Lezlie's Mobile Spa. 

Sickness or Medical Policy
If you are sick or have a contagious or medical condition, please inform Lezlie's Mobile Spa before day of event. If you are experiencing a cough, sinus infection, cold symptoms, or flu- like symptoms the day of event and Lezlie's Mobile Spa has not been informed, the therapist has the right to deny you spa services and a refund will not be permitted. 

Booking/Travel/Setup Fee
The booking, travel, and setup fee is determined based on your location and where the therapist is traveling from. The fee is divided between the group per therapist.